Privacy Policy

Ramethorix respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

Information we collect:

  • Personal Information: Name, email address, phone number, identification details, financial information, and employment details provided during registration and service use.
  • Usage Data: Website interactions, service usage patterns, device information, IP addresses, and browser details.
  • Financial Data: Income information, expense details, investment preferences, and financial goals necessary for planning services.

How we use your information:

  • Provide financial planning services and consultations.
  • Process subscription payments and billing.
  • Communicate service updates and important information.
  • Improve our services and user experience.
  • Comply with legal and regulatory requirements.
  • Send marketing communications (with consent).

Data sharing:

  • Service providers and business partners who assist in service delivery.
  • Legal authorities when required by Malaysian law.
  • Professional advisors (lawyers, accountants) for business operations.

We do not sell your personal information.

Data security:

We implement appropriate technical and organizational measures to protect your data, including encryption, secure servers, access controls, and regular security assessments.

Your rights under PDPA:

  • Access your personal data.
  • Correct inaccurate information.
  • Withdraw consent for processing.
  • Request data deletion (subject to legal requirements).
  • Lodge complaints with relevant authorities.

Data retention:

Personal information is retained for the duration of your subscription plus 7 years for financial records as required by Malaysian law.

International transfers:

Data may be processed outside Malaysia by trusted service providers who maintain adequate protection standards.

Cookies and tracking:

Please refer to our Cookie Policy for information about cookies and similar technologies.

Contact our Data Protection Officer:

For privacy-related inquiries, contact us at privacy@ramethorix.com or +60 3-2116 8900.

Policy updates:

This policy is effective from June 20, 2025, and may be updated to reflect changes in law or business practices. Continued use of our services constitutes acceptance of any updates.